One of the many benefits of cloud sites is that it can be resold. Keep in mind that you get 50GB of SAN storage, 500GB of bandwidth, and 10,000 compute cycles. You can setup a cloud sites account for $149 per month and host as many domains as you like within the resources already mentioned. I’ve collected a few pictures from the control panel to show the client reselling functionality that comes built in. It can be found under the “Clients” tab from within the control panel.
You can start adding clients, but before you do, I recommend you take a look at the resources that you are giving with your client plans. In the picture below, notice the 2 plans that I have already pre-defined. Notice the bottom of the screenshot shows “add new”. The control panel will let you create additional plans for various mixtures of resources and pricing.
Aside from setting resources, you can also customize pricing for added features such as direct client support from Rackspace Cloud and MSSQL licensing fees. If you would like Rackspace Cloud to provide direct support to your clients, they can do so for $3 per month, per domain. You can pass on the $3 charge to your clients, or charge them whatever you like for it.
After you have created the proper plans, its time to start adding clients. In addition to what is shown on the photo, you will also need to give their phone number and email address before proceeding.
For each client you have, you can also assign multiple domains, all appearing under the “websites” tab in the photo below. You can also manage the FTP users for their account. This is more of a high level overview in the photo. You can also drill down by domain and view additional information (email acounts, resource usage stats, managing databases, managing DNS, etc…).
Next I will add a domain for this client. I will pick the hosting plan from the 2 I have already created. After, I will pick from Client Support, MSSQL, Number of Databases, and Framework (IIS/.NET vs. Apache/PHP).
Once you have selected your technologies, you will get a recap of the domain complete with pricing. If you are relying on Rackspace to bill your client, you will be required to enter a credit card for your client before adding the domain. At this point you can also change or zero out the fields for “Client’s Price”. If your thinking, “why in the world would I want to zero out the fields?”, that is for resellers that choose to use their own billing software.
Want to get paid? In order for Rackspace to bill your client(s) and deposit into your account, you will need to have a US bank account. You can always use your own billing method. A great 3rd party billing tool is Freshbooks.
If you are billing customers through Rackspace, you can manage their billing information through your control panel. You can also change their credit card on file at any point.
Once you have setup your client, they can login to their own control panel. Notice their control panel is “websitesettings.com” and not “manage.rackspacecloud.com”. Although it does not have private label capability, it is a white label solution. Once you originally add a domain for your client, they can manage their already created email, FTP accounts, databases, DNS.
Finally, keep in mind that you must enable 24×7 Client Support for the domain in order for your clients to receive direct support from the Rackspace Cloud. Notice on the photo above, the lack of a “live chat” option or “support” tab. This is simply because I did not enable it for this particular client. If you decide to disclose Rackspace Cloud as your hosting company to your clients and do not enable support for their domains ($3/mo per domain), be sure that they understand this. Many end clients visit sales chat asking for support, as their reseller did not enable support for them. For those end clients, they would have to consult their admin (reseller) in order to get support. You can avoid this altogether though by either enabling support or not disclosing Rackspace Cloud as your hosting company.
